Ask for someone else to review your draft when: You are sending an important email at the start of a client relationship, ie. we haven’t signed them yet. It’s important not to miss anything. We have begun a job but we’re not across the line creatively, ie. we’re not over the hump. Ask for a […]
Category: Job Manager
Client Contact during Jobs
When working with clients on a job, ensure you have contact with them on a daily basis when you are working on their job. It can be a quick email, an SMS, WeChat, WhatsApp, Slack or Basecamp. Find out their preferred method of communication and use that. This is how we make it easy for […]
Markups and Review of Work
Send non-editable files when you are asking others to review your work. This way the files can be marked up and sent back to you. Examples include: JPEG, PNG – these files can be marked up using screenshot software. PDF – this can be marked up using any markup software. If a master file is […]
Source Files
We do not give clients source files unless pre-agreed prior to beginning the work. This includes Photoshop, Indesign, illustrator, Premiere or any other source files. The exceptions are as follows: Anywhere we are giving up minimal IP and it is in the interest of the client relationship to hand over files Simple, clean files for the […]
New work for Existing Clients
Here’s the process to be followed. Receive Enquiry Connect with client via email, phone or Zoom (whatever is appropriate, depending on the size of the work request) Kick it around amongst team informally and using Slack or Basecamp Email back suggested solutions that include a quick spark of an idea. Sketch something quickly out on […]